FAQs

How do I know when it is time to see a therapist?

The ideal time to start working with a therapist is when you are open to take the first step to explore what is happening in your life. It is a process, may not be easy, and may take some time based upon your circumstances. However, therapy can provide the insight and support you need to make meaningful progress toward your future. If you're facing challenges in a key relationship, feeling anxious, depressed, or dissatisfied with any part of your life, therapy can offer valuable guidance and feedback to help you move forward and achieve your goals.
How do I get started with therapy?

Starting therapy takes courage, and we’re here to make the process as smooth as possible. Simply complete the intake form on our website under the "Make an Appointment" tab or go directly to the Headway Patient Portal to put in your patient information. We will collect this information and will schedule your appointment at a time that works best with your availability. You can choose to meet with us in person, via telehealth, or even a combination of both. In your first session, we will get to know you, talk about your expectations and goals for counseling, and begin helping you feel better right away!
Do you offer both in-person counseling and on-line therapy?

Any of our services can be provided either by in-person counseling, telehealth, or a combination of both. We can talk and discuss the best option for your situation.
How long and often are most of your sessions?

Sessions can range anywhere from 45 minutes to an hour. On average, most sessions typically last around 55 minutes. For consistency and to better maximize your results, we typically recommend one session per week to start. After meeting for a period of time, we can scale back or add sessions as needed. We want to make sure that you get the appropriate help needed and that you are reaching your expectations and goals.
What days and times are available for counseling sessions?

We are extremely flexible in providing counseling serivces to our clients. Please complete the online intake form to specify the days and times that may may work the best for your availability. We will try our best to pick the day and time that will work the best for you.
What types of insurance do you take?

At Hope & Grace Counseling, we proudly partner with a variety of major insurances, including Blue Cross Blue Shield (BCBS), Medicare, Aetna, United Health/Optum, and Cigna. If you are not sure if we will take your insurance, please complete the online form and we can check to see if your insurance will be accepted. All of our billing and review of insurance plans is done through Headway.
How do I pay my copay?

All copays can be paid online through the Headway Patient Portal prior to counseling.
What is your appointment cancellation policy?

We kindly request a 24-hour notice for any appointment cancellations or rescheduling, as we reserve that time exclusively for you. Cancellations or no-shows without 24 hours' notice will incur a $100 fee, unless: We are able to reschedule your appointment within the same week (we’ll do our best, though it’s not always guaranteed). The session is held online rather than in person. An unforeseen emergency occurs. In such cases, we’ll review your situation and decide whether the fee applies.